FREQUENTLY ASKED QUESTIONS
What are the benefits of learning art and why choose Artlette?
You may visit our beliefs and values page. Follow us on Facebook and Instagram @artlettecolours to check out our student artworks and studio happenings! =)
What is the class setting like?
A class may be of mixed age group and programs, but personal guidance is given to each student.
What is material fee?
Material fee is payable for each new student who joins our regular program. Additional material fee is payable when promoted to hobbyist or Portfolio Management program.
Material fee includes all the materials, tools and stationary used in the studio. This allows you to attend lessons conveniently and without worrying to re-purchase every time you run out of your art material and tools.
For new joiners on kids program, a complimentary starter kit of Faber Castel art bag and oil pastels/acrylic paint is given.
If you prefer to use your own tools and stationary, you may bring along for the lesson, however material fee still apply.
Can I stay in the class with my child?
All our classes are drop off class, non-accompanied by parents so as to ensure all students stay focused during the lesson. If your child falls between 4-5 years old, we encourage your child to go for a trial to ensure he/she is suitable for the program.
You can also sign up for our hobbyist program where the start and end time is the same as your child.
Did my child draw/paint all by himself/herself?
Our objective is to guide and inspire students during the course. At times when teachers need to show the correct painting techniques, demo how to correct the painting or point out the different values in the objects etc, in such cases, teacher may have to 'touch' the student's painting so as to provide guidance. We also use dotted techniques to show and assist young students to achieve the correct shapes of the objects.
If you have any doubts, you can always approach our friendly teachers to ask for your child's progress in the class.
How do I register for my trial class?
Please visit and select 'KIDS' or 'HOBBYIST' category. You will be able to select the available date and time for the classes.
Please fill up student's details and indicate "TRIAL" in the comments before you submit the form. You will receive an email that your reservation is confirmed. Please arrive 10 mins before the class for registration & payment.
If I miss my weekly lesson, how do I schedule my make-up class?
Each student is entitled to leave of absence/change in time slot; Flexi-4 days, Full program-2 days, Half program-1 day
Student must provide 24 hours notice in writing for any missed lesson(s), otherwise session will be counted. Please schedule the make-up lesson before program expiry date, otherwise it will be forfeited.
Please visit and indicate "makeup lesson for DD/MM/YY & Time (i.e. your regular class timing)" in the comments before you submit the form.
Make up lesson cannot be changed once booked and if absent, attendance will be counted.
When do I need to pay for the term fees?
You will receive an email when payment is due. Each program must be paid two (2) weeks in advance (i.e. due on the 2nd last session) to confirm your class slot. Otherwise, it will be considered a voluntary withdrawal and the class slot may be released to the next student in the waiting list. The studio reserves the right to refuse attendance if payment has not been received by the due date.
We prefer this approach as compared to holding deposits as many parents/students tend to forget about their deposits after withdrawal from program or is unable to give the minimum notice of one month.
It is also beneficial to students as advance notice allows us ample time to plan the lessons and scheduling of teachers for the classes.
There is no refund if student early withdraw from the program.
How do I make payment?
1. Internet banking to DBS account 003-9567316 or PAYNOW to Business UEN 201812697C. Please send us your payment Transaction Ref. number.
2. Visit our studio to make payment via Cash or NETs
How do I confirm my seat for the Workshops?
As the seats for the workshops are limited, participants will need to make payment within 24 hours after receiving the invoice email to confirm your seat. Kindly note that the ticket to the workshop is not refundable, cannot be rescheduled but transferable (by giving us 1 day notice).
What is an Art Jam?
Art Jam sessions are unguided but we provide you with all the materials and tools needed to complete your acrylic painting. Popular for team/family/friends bonding as you experience joy in mixing colours and creating the masterpiece that you will be proud to call your own. Top up for guidance is also available if needed. Booking is required.
What else do I need to take note when signing up the weekly classes?
You may read our Terms and Conditions here -